Delivery Arrangements

At Alayance Ltd, we are committed to ensuring that your orders are processed and delivered promptly and securely. All orders are dispatched from our warehouse using trusted courier services, such as Royal Mail, DPD, or Hermes, to ensure a reliable and efficient delivery experience.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.

Shipping Methods

We offer a variety of shipping options to suit your needs, including:

  • Standard Shipping

  • Express Shipping

  • Next-Day Delivery

Delivery Timeframes

  • Standard Shipping: 2-5 business days

  • Express Shipping: 1-2 business days

  • Next-Day Delivery: Orders placed before 3 PM will be delivered the next business day.

Delivery Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The final shipping charges will be displayed during checkout.

  • Standard Shipping: Starting from £3.99

  • Express Shipping: Starting from £6.99

  • Next-Day Delivery: Starting from £9.99

Note: Free shipping is available on orders over £50.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number, which you can use to monitor the progress of your shipment.

Liability for Delayed, Lost, or Misrouted Orders

We make every effort to ensure that all orders are delivered within the specified timeframes. However, unforeseen delays may occur due to factors outside our control.

  • Delayed, Lost, or Misrouted Orders: In the event of a delay, lost order, or misrouted delivery, we will collaborate with our courier partners to resolve the issue as quickly as possible.

  • Supplementary Costs:

    • If a delay or error occurs due to issues within our shipping process, we will assume responsibility for any supplementary costs incurred.

    • If the delay or error is caused by incorrect information provided by the customer, the customer will be responsible for any supplementary costs.

Claims for Lost or Delayed Orders

If your order is delayed or lost, please contact us at support@alayance.co.uk within 14 days of the expected delivery date to initiate a claim.

Returns and Refunds for Delayed or Lost Orders

In the case that your order cannot be delivered within a reasonable timeframe, we offer the following options at no extra cost:

  • Full refund for the undelivered order.

  • Replacement of the undelivered item(s).