Order Cancellation

You can cancel your order at any time before it is shipped. If your order has already been paid for and you wish to make any changes or cancel it, please contact us within 12 hours of placing the order.

Refunds

At Alayance Ltd, your satisfaction is our top priority. We want you to shop with confidence, which is why we offer the following satisfaction guarantees:

  • Full refund if you do not receive your order.

  • Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 2-5 business days processing time).

  • Full or partial refund if the item you receive is not as described.

Refunds will not be provided under the following circumstances:

  • If your order does not arrive due to factors within your control, such as providing the wrong shipping address.

  • If your order is delayed or not cleared by customs, or affected by any exceptional circumstances outside our control (e.g., natural disasters or other unforeseen events).

30-Day Money-Back Guarantee

We stand behind everything we sell, and we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can contact us via our Contact Us page or email us directly at support@alayance.co.uk, and we will gladly refund the purchase price.

Easy Returns

We believe in making returns simple. If you’re not satisfied with your purchase, simply contact us, and we’ll guide you through the return process. No questions asked! Please note that returns are at your expense, but we will provide you with clear instructions on how to proceed.

Important: Please do not send your purchase back to us without prior authorization. Contact us first for further instructions.

Need Help?

For any questions related to refunds or returns, don’t hesitate to reach out to us at:
Email: support@alayance.co.uk

We’re here to help!