Privacy Policy

Effective Date: 19/04/2025

Alayance Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website: https://alayance.co.uk.

This Privacy Policy complements our Terms and Conditions available at:
https://alayance.co.uk/terms-and-conditions/

1. Personal Information We Collect

We may collect and process the following personal information:

  • First and last name

  • Mailing and billing address

  • Postcode

  • Email address

  • Telephone and/or fax number

  • Payment details (e.g., credit card number)

We collect this information directly from you via forms and interactions on our website.

2. How We Collect Your Information

Your data may be collected through the following:

  • Website registration forms

  • Order forms

  • Contact forms

  • Promotional subscription forms

  • Cookies and log files (see Section 4)

3. Purpose of Collection

We use your personal information for the following purposes:

  • Processing and tracking orders

  • Sending promotional offers (with your consent)

  • Managing website functionality and user accounts

  • Internal statistics and analytics

  • Responding to your queries and communications

4. Cookies and Tracking Technologies

We use cookies and log files to collect browsing data, which may include:

  • IP address

  • Browser type and operating system

  • Pages visited and time spent on the site

  • Date and time of your visit

These are used to:

  • Improve website functionality and performance

  • Personalise your experience

  • Track order history

  • Compile anonymised statistics

Managing cookies: You can control and/or delete cookies through your browser settings. Please note that disabling cookies may affect some website features.

5. Disclosure of Personal Data

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share data with trusted third parties only where necessary for:

  • Payment processing

  • Website hosting

  • Legal or regulatory compliance (if required by law)

All third parties are bound by data protection obligations consistent with this policy.

6. Data Retention

Your personal data is retained for up to 1 year unless a longer retention period is required by law or for legitimate business purposes.

7. Data Hosting and Transfers

Our website is hosted by volthost.net. Data may be stored or transferred to servers located in the UK and the USA. Where such transfers occur outside the UK, we ensure appropriate safeguards are in place in accordance with the UK GDPR.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights or request account deletion, email us at:
support@alayance.co.uk

9. Data Security

We are committed to protecting your data using appropriate technical and organisational measures, including:

  • SSL encryption

  • Firewall protection

  • Password and access control systems

  • Network monitoring

  • Secure payment gateways

  • Regular backups

While we take all reasonable precautions, no data transmission over the internet is entirely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to ensure ongoing compliance with legal and operational requirements.

The most recent version is always available at:
https://alayance.co.uk/privacy/

We encourage you to review this page periodically for any changes.

11. Acceptance of This Policy

By using our website, you confirm that you have read, understood, and agree to this Privacy Policy, including how we collect, process, and protect your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Alayance Ltd
Email: support@alayance.co.uk
Website: https://alayance.co.uk